1. Who We Are

Our website, https://seakomodo.com
(“the website”), is operated by Sea Komodo.
For any privacy-related concerns, you can contact us at:

Company Name: Sea Komodo
Address: Jln. Kaper, Golo Bilas, Labuan Bajo, Manggarai Barat, Nusa Tenggara Timur, Indonesia. 86763
Email: info@seakomodo.com
Phone / WhatsApp: +62 813 5369 2025

2. What Personal Data We Collect and Why We Collect It

We may collect the following types of personal data:

• Personal Information: Name, email address, phone number, nationality, and travel preferences.
• Booking & Transaction Data: Trip details, payment confirmations, and booking-related information.
• Technical Data: IP address, browser type, device information, cookies, and basic analytics data.
• Sensitive Data: We do not actively collect sensitive personal data. If voluntarily shared, it will be handled securely.

This data is collected to manage bookings, communicate with guests, provide customer support, process payments, and improve our website and services.

3. Comments

When visitors leave comments on the website, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.

4. Media

If you upload images to the website, please avoid uploading images with embedded location data (EXIF GPS), as this information can be extracted by other visitors.

5. Contact Forms

Information submitted through contact forms is stored for customer service and trip coordination purposes.
We do not use this information for marketing without your consent.

6. Cookies

We use cookies to improve website functionality and user experience. These may include:

• Functional Cookies: To remember user preferences and ensure the website functions properly.
• Analytics Cookies: To understand how visitors use the website.
• Marketing Cookies: Used for promotional and advertising purposes.
• Social Media Cookies: Used for social media integrations.

You can manage or disable cookies through your browser settings. More details may be provided in our Cookie Policy.

7. Analytics

We may use third-party analytics tools such as Google Analytics to understand website traffic and usage patterns.
Users can opt out through their browser settings. Further information is available in Google’s Privacy Policy.

8. Who We Share Your Data With

We may share limited personal data with trusted third parties, including:

• Payment Service Providers (to process transactions)
• Cloud Storage & IT Services (to store data securely)
• Marketing & Analytics Platforms (for website performance and promotions)

All third parties are required to handle data in accordance with their own privacy policies and applicable laws.

9. How Long We Retain Your Data

Data retention depends on the purpose of collection:

• Contact form inquiries: up to 6 months
• Website analytics data: up to 1 year
• Booking and transaction records: up to 10 years (for legal and accounting purposes)

10. What Rights You Have Over Your Data

You have the right to:

• Request access to your personal data
• Request correction or deletion of your data
• Withdraw consent for data processing
• Request data portability
• Object to certain data processing activities

To exercise these rights, please contact us at info@seakomodo.com.

11. Where Your Data Is Sent

Some data may be processed or stored outside Indonesia through third-party services.
We ensure reasonable safeguards are in place to protect your data in accordance with applicable data protection standards.

12. How We Protect Your Data

We implement appropriate security measures, including:

• Secure servers and encryption
• Limited access to personal data
• Internal awareness and data protection practices

13. What Data Breach Procedures We Have in Place

We have internal procedures to identify, report, and manage potential data breaches, including notifying affected users when required by law.

14. What Third Parties We Receive Data From

We may receive limited data from third-party platforms such as advertising networks or analytics providers to improve our services and marketing effectiveness.

15. Automated Decision-Making and Profiling

Our website may use automated tools for analytics or marketing purposes.
You may opt out of such profiling through browser or privacy settings where applicable.

16. Industry Regulatory Disclosure Requirements

Where required, we comply with applicable tourism, business, and data protection regulations.

17. Children’s Privacy

Our website and services are not intended for children under the age of 13.
We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove the information.